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TOCH Consulting Progressive Transformation Methodology

Progressive Transformation is our methodology that delivers rapid, sustainable process improvements through a systematic, phased approach. Unlike traditional transformation initiatives that often fail due to their all-or-nothing nature, our methodology combines immediate wins with strategic long-term changes, ensuring continuous value delivery and high adoption rates.

  1. Value-First Sequencing We prioritize improvements based on maximum value creation with minimal disruption, ensuring positive ROI from the earliest stages of implementation.
  2. Insight-Driven Decisions Every transformation step is guided by data-derived insights from our advanced process mining and analytics, eliminating guesswork and ensuring targeted interventions.
  3. Stakeholder-Centric Design Process improvements are co-created with key stakeholders, incorporating both technical requirements and human factors to ensure high adoption rates.
  4. Sustainable Change Management Our embedded behavioural science principles create. lasting change through cultural alignment, skill development, and continuous reinforcement.
  5. Self-Sustaining Improvement We build internal capabilities that enable your organization to continue optimizing processes long after our engagement concludes.

Leadership Team

Gary Chitan

Founder / Principle Consultant

With over two decades of experience in the tech industry, specializing in process and data management software, Gary founded TOCH Consulting to integrate these complementary domains, delivering transformative business solutions.


Susanne Palmehag 

Co-Founder / Principle Consultant

With extensive experience as a Programme Director and Principal Consultant, Susanne is dedicated to creating sustainable business results through her engagement, commitment, and passion. 


Jennifer Mo

Non-EX Director

Jennifer is a highly versatile and entrepreneurial Director with 20 years of global strategic and operational experience across business start-ups and multinational corporations.